Code of Ethics

Member organizations of the Idaho Clean Energy Association (ICEA) commit to conducting business in an ethical manner and upholding the integrity of the clean energy industry.

 

As part of this commitment, members pledge to:

 

  1. Accurately and honestly represent the cost, capabilities, reliability, performance and other characteristics of solar products and services in all business dealings.

  2. Design, build, install, operate and/or maintain products in a manner compatible with public health, safety, and environmental values.

  3. Employ or engage well‐trained personnel to provide current, correct, and understandable product information.

  4. Comply with all local, state, federal, and other jurisdictional laws, rules, and guidelines.

  5. Offer and honor clear, understandable warranties that comply with all applicable laws and regulations.

  6. Treat customers in a professional manner and respond in a timely manner.

  7. Accurately and honestly represent any financing mechanism in any transaction so as to be highly transparent and forthright as to its terms.

  8. Accurately and honestly represent utility rates, net metering, or rate structure, and that your firm is not affiliated with a utility or government entity.

  9. Conform to the law and intent of federal, state, utility, and local incentives and fairly represent the impact of such incentives in all transactions.

  10. Accurately and honestly represent ourselves and our products, services, and/or projects to any government entity from which we intend to receive financial or other assistance, and fully comply with the terms of any such assistance received.

  11. Ensure best practices for employee safety, including OSHA, workplace safety, etc.

  12. Support the mission and goals of ICEA.

  13. Promote an awareness of the responsibilities which corporations and individuals have as citizens, and to strive to gain respect for the clean energy industry as a good citizen in the local community, state and nation.

  14. Be reactive and rectify any situation where proven wrong.

  15. Be responsive to ICEA when the association or consumer protection committee passes along a complaint.